Terms of Use

1. Website owner identification

This website is managed by KVIP - Sociedade de Mediação Imobiliária, Lda., taxpayer no. 513 948 619, holder of real estate mediation licence AMI 12379.

KVIP operates commercially through the Grupo Eleven brand.

2. Acceptance of terms

Use of this website implies reading and accepting these Terms of Use. If you do not agree with any condition, you should stop using the website.

3. Purpose of the website

The website has an informational, institutional and commercial purpose. It provides information about Grupo Eleven and its agencies, real estate services, properties and developments, selling, buying and investment, financing, news and editorial content, career opportunities and contact channels.

4. Real estate information

Information relating to properties, projects, prices, areas, typologies, characteristics, location, status, profitability or availability is merely indicative. It may be changed, corrected or updated without prior notice.

The information presented does not replace confirmation with the responsible team, consultation of property documentation, viewings, adequate legal, technical, tax or financial assessment or the execution of legally required contracts.

Photographs, plans, three-dimensional images, videos and other visual elements may be illustrative.

5. No contractual proposal

Publication of a property, development or service does not, by itself, constitute a binding contractual proposal.

Submitting a form also does not guarantee acceptance of a request, property availability, valuation, contract execution, financing approval or the existence of a professional opportunity.

Any contractual relationship will depend on analysis of the request, confirmation of conditions and execution of applicable documents.

6. Forms and contacts

The user undertakes to provide truthful, current and appropriate information.

Forms must not be used to send unlawful content, provide third-party data without authorisation, transmit malicious files, make abusive or fraudulent contacts or interfere with the operation of the website.

Grupo Eleven may not respond to incomplete, abusive, fraudulent or unrelated requests.

7. Financing and third-party services

Financing information is general and does not constitute a credit decision, financial recommendation or approval guarantee.

Simulations, conditions, costs and proposals depend on the analysis of the responsible entity, the client's situation and the conditions existing at the time.

Legal, tax, financial, technical or architectural services provided by third parties are the responsibility of the respective professionals or entities.

8. Intellectual property

Unless otherwise stated, texts, brands, logos, photographs, videos, graphic elements, structure, design and other content belong to KVIP, Grupo Eleven, the RE/MAX network or their respective owners.

Reproduction, modification, distribution, publication or commercial use is not permitted without prior authorisation.

Content may be consulted and printed for personal and non-commercial use, provided authorship and ownership references are preserved.

9. Trademarks and commercial names

RE/MAX brands, logos and names belong to their respective owners and are used within the applicable relationship with the network. Use of the website does not grant any licence or right over those marks.

10. External links

The website may include links to external pages, social networks, RE/MAX platforms, partners or providers. Those pages are managed by third parties and are subject to their own terms and policies.

Grupo Eleven does not control or assume responsibility for their content, availability, security or data processing practices.

11. Availability and security

We seek to keep the website accessible, secure and updated. However, we do not guarantee that it will be permanently available, operate without interruption, be free of technical errors, have all content updated at every moment or be compatible with all devices or browsers.

Access may be temporarily suspended for maintenance, updates, security or circumstances beyond our control.

12. Limitation of liability

To the extent permitted by law, Grupo Eleven will not be liable for damages resulting exclusively from improper use of the website, reliance on unconfirmed information, technical interruptions, third-party content or services, or failures caused by the user's device, network or browser.

Nothing in these Terms excludes or limits liabilities that cannot legally be excluded.

13. Data protection and cookies

Personal data processing is governed by the Privacy Policy. The use of cookies and similar technologies is explained in the Cookie Policy.

14. Complaints

To submit a question or complaint, the user may contact Grupo Eleven through the means available on the website.

As a real estate mediation company, the entity must provide the legally required means for submitting complaints, including access to the Electronic Complaints Book.

15. Changes to the terms

These Terms may be updated to reflect legal, technical, operational or commercial changes. The applicable version will be the one published on the website at each moment.

16. Applicable law

These Terms are governed by Portuguese law. Any dispute will be submitted to the competent courts under applicable legislation, without prejudice to consumers' legally recognised rights.