— Legal information
Information about the collection, use, storage and protection of personal data on the Grupo Eleven website.
Last updated: 4 de agosto de 2026
This website is managed by KVIP - Sociedade de Mediação Imobiliária, Lda., corporate taxpayer no. 513 948 619, holder of real estate mediation licence AMI 12379, operating commercially through the Grupo Eleven brand.
For the purposes of applicable personal data protection law, KVIP is responsible for the processing of data collected through this website.
Privacy-related contacts may be sent through the means available on the contact page.
This Privacy Policy explains how we collect, use, store and protect the personal data of people who use this website or contact Grupo Eleven.
We may collect identification and contact data, such as first name, last name, email, phone number and preferred contact method.
When the request relates to properties, we may collect the address or area of the property, typology, characteristics, purpose of the operation, preferred agency and information voluntarily provided by the user.
In buying or investment requests, we may collect location preferences, property type, indicative budget, investment objectives and time horizon.
In applications, we may process information about professional experience, background, CV, professional profile, availability and data voluntarily included by the candidate.
In financing-related requests, we may process initial information needed to direct or prepare a contact. Detailed financial documentation should be collected directly by the authorised entity responsible for the service.
We may also collect technical data, such as IP address, device type, browser, pages visited, date and time of access, as well as the content of messages and requests sent.
We only request data that is appropriate and necessary for the purpose presented at each moment.
We use data to analyse and respond to messages, information requests, commercial requests or questions related to our services.
We may process data to support sales, purchases, rentals, investment, development marketing or other requested real estate services.
Data provided through the sales form may be used to understand the property, prepare an initial analysis and contact the owner to define next steps.
Application data is used to analyse the candidate profile, establish contact and assess the existence of opportunities compatible with their path.
When the user requests financing support, strictly necessary data may be forwarded to the entity responsible for the service, after appropriate information and where there is a legal basis to do so.
We may process technical data to prevent unauthorised access, detect errors, ensure website operation and improve the browsing experience.
We will send newsletters, news, opportunities or promotional content only when consent or another applicable legal basis exists. Each communication will include a simple and free way to unsubscribe.
Fields identified as mandatory are necessary to respond to or follow up on the request. Not providing this data may prevent form submission or an adequate response. The remaining fields are optional.
Personal data may be shared, when necessary, with agencies and teams that are part of Grupo Eleven, consultants responsible for following up on the request, technical providers, email, forms, CRM or other management tool providers, entities responsible for financing or credit intermediation, the RE/MAX network when necessary to follow up on a process, professionals subject to confidentiality duties and public, judicial, tax or regulatory authorities where there is a legal obligation.
Providers that process data on behalf of KVIP may only use it according to documented instructions and for the contracted purposes.
Some technology providers may store or process data outside the European Economic Area. Where this occurs, the safeguards required by applicable law will be adopted, such as adequacy decisions, standard contractual clauses or other legally recognised mechanisms.
Data is kept only for the period necessary to fulfil the purpose for which it was collected.
Retention periods are determined by considering the duration of the request or contractual relationship, legal periods applicable to the activity, tax, accounting or regulatory obligations, limitation periods and defence of rights, duration of consent and time needed to manage applications.
When data is no longer necessary, it will be deleted, anonymised or kept only where a legal obligation justifies it.
We adopt appropriate technical and organisational measures to protect data against destruction, loss, alteration, disclosure, improper access or any other form of unauthorised processing.
No system is completely invulnerable. For that reason, we review security measures and seek to limit access to data to the people and entities that effectively need it.
Under applicable law, the data subject may request access to personal data, rectification of inaccurate or incomplete data, erasure where legally applicable, restriction of processing, objection to processing, portability where applicable, withdrawal of consent and information about data recipients.
Withdrawal of consent does not affect the lawfulness of processing previously carried out. Exercising rights may be subject to limitations where data retention is necessary to comply with a legal obligation or to establish, exercise or defend a right.
To exercise a right, contact Grupo Eleven through the means available on the contact page. We may request additional information to confirm the identity of the requester.
The data subject may submit a complaint to the Portuguese Data Protection Authority - CNPD, without prejudice to contacting Grupo Eleven first to seek to resolve the matter.
The website and services presented are not specifically aimed at minors. If improper collection of a minor's data is identified, measures will be adopted to delete or regularise that information.
The website may contain links to external pages, including RE/MAX network websites, social media, partners or other platforms. Grupo Eleven does not control the privacy practices of those websites. We recommend consulting their policies before providing personal data.
This policy may be updated to reflect legal, technical or operational changes. The most recent version will always be available on this page, together with the respective update date.
KVIP - Sociedade de Mediação Imobiliária, Lda. Taxpayer no.: 513 948 619. AMI licence: 12379. Commercial activity through the Grupo Eleven brand.
